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TRIBUTE PAID TO THE US COAST GUARD 14TH DISTRICT
The 15th Annual Tribute to the United States Coast Guard’s Fourteenth District was held on April 19, 2017 at the Hale Koa Hotel. CLIA was pleased to once again be a sponsor of the event and hosted guests from Transmarine Navigation Company, U.S. Attorney Harry Yee and his wife Laurie, and U.S. Coast Guard member ENS Erick J. Juback.
The annual event raises funds to allow the Coast Guard Foundation to award scholarships and grants in support of Coast Guard spouses and children, provide support for Coast Guard families in times of tragedy and challenge, provide morale, wellness and recreation support for Coast Guard members, support Coast Guard sponsored events around the country, and much more.
In 2016 the Coast Guard Foundation was able to provide scholarships for 163 Coast Guard children and 100 grants to Coast Guard spouses enrolled in college. Three Fallen Heroes Scholarships helped provide 100 percent support for undergraduate degree programs of the children of fallen Coast Guard heroes.
CLIA-NWC is proud to support this annual event in conjunction with the many other generous sponsors who appreciate the outstanding contributions the Coast Guard makes to protect our island home. For more information about the Coast Guard Foundation visit www.coastguardfoundation.org.
HAWAII TOURISM AUTHORITY REPORTS AN INCREASE IN CRUISE VISITORS Total cruise visitors to Hawaii increased 27 percent over the first quarter in 2017 compared to the same time last year. Through the first four months of 2017, 32 out-of-state cruise ships brought 56,146 visitors to Hawaii, according to recently released numbers from The Hawaii Tourism Authority.
HAWAII CRUISE SHIP TRACKER
The Hawaii Cruise Ship Tracker monitors Hilo, Honolulu, Kauai, Kona, Maui and other nearby cruise ship ports. Click here to see which vessels are in port today. (Zoom out for an even wider lens.)
TRANSMARINE – THE DETAILS MAKE ALL THE DIFFERENCE
With multiple offices on the U.S. West Coast and U.S. Gulf areas, Transmarine Navigation Corporation (TNC) provides ship agency services for all Hawaiian Island ports of call. While they serve as ship agents – often referred to as “port agents” in the cruise industry – for all kinds of vessels (oil tankers, bulk carriers, general cargo carriers, fish boats, etc), the service to cruise ships is unique to their Honolulu District Office. Transmarine attends to most foreign flag cruise ships calling to Hawaii.
Transmarine’s role in the Hawaii market started in 1994. While not a part of its original operation, TNC has come to play a major role in cruise representation as the industry has grown.
Transmarine agents have been dedicated to ensuring that the cruise experience in port is one that is enjoyable and carefree for passengers by offering a collaborative relationship with ship captains, staff and the vendors who help make each cruise a success.
Every year there are many dozens of port calls on each island that benefit from the services of TNC agents. In general, TNC is a ship-to-shore point of contact who serves as a liaison with all major federal and state agencies that have oversight with ship operations (USCG, CBP-Customs / Immigration, USDA, USPH and State of Hawaii DOT Harbors Division, etc.); further, they are the point of contact for most marine operations including ordering services from the Hawaii Pilots Association, tug companies, the stevedore longshoreman companies, shipyard and repair vendors, vessel supply representatives and transportation providers, to name a few. Agents are present to ensure that ships and passengers move into and out of each port efficiently.
Though agents are a cruise line’s representative primarily for port operations, they often take on duties similar to that of a hotel concierge. Beginning with the scheduling of a ship’s visit as much as two to three years in advance until its arrival, an agent might do everything from working with authorities on immigration to making sure service animals are properly certified to be in port. They schedule doctor’s appointments for the crew, book crew accommodations, ensure security protocols are met, and refuel and restock supplies for the next voyage – and that’s just a sample of tasks that might make up an agent’s typical day as it applies to cruise ships.
“Our ability to do our job comes down to experience, time management and prioritization,” said Paul Cameron, a Transmarine Corporation Operations Agent for more than 10 years. “Anything the ship needs, those requests flow
through us and we need to be able to handle them quickly and effectively. We may walk 5-6 miles in one day on the ship, but we are committed to making sure all the ship’s needs are met.”
Transmarine Navigation Corp plays a central role in ensuring passengers enjoy an unforgettable cruise vacation in Hawaii – usually behind the scenes.
CLIA RELEASES OFFICIAL GLOBAL PASSENGERS NUMBERS FOR 2016
On May 23, Cruise Lines International Association (CLIA) announced the cruise industry has surpassed 2016 ocean cruise passenger projections, reaching 24.7 million cruise passengers globally up from a projection of 24.2 million. For 2017, CLIA is projecting another positive year of growth for the industry with a passenger forecast of 25.8 million.
“One of the many reasons that the cruise industry continues to thrive is because of the personalization it is able to offer to its guests from around the world,” said Cindy D’Aoust, President and CEO, CLIA. From cruising.org, May 23, 2017
PRINCESS CRUISES HOSTS HILO MEDICAL CENTER FOUNDATION FUNDRAISER
Princess Cruises hosted the Hilo Medical Center Foundation’s annual fundraising event onboard Sea Princess in Hilo on April 28th. One hundred guests gathered in the Traviata Dining Room to help raise money for the medical center’s various programs that serve nearly 60 percent of the island’s total population.
“Hawaii County struggles with a physician shortage in both primary care providers and specialists,” said Lisa Rantz, executive director for the Hilo Medical Center Foundation. “Raising money for programs that help bring more doctors to Hawaii, as well as train new doctors, is just one of the ways we hope to improve access to quality care for people from Honoka‘a in the north to Ka‘u in the south which equates to 58 percent of the island’s total population.”
The Hilo Medical Center serves areas that are medically underserved and contain many individuals who live below the federal poverty level. It also provides medical support and care for cruise passengers who need it while they are in port. In 2016, staff at the Hilo Medical Center saved the life of a cruise ship passenger who was near death with sepsis.
“We are proud to partner with the cruise lines to care for their crew and passengers in medical crisis,” said Rantz. “And we are grateful for the opportunity to hold our annual event onboard their wonderful ship to allow us to continue to deliver quality healthcare in East Hawaii.”
CRUISE SUMMIT ENHANCES OPPORTUNITIES FOR PARTNERSHIPS & PLANNING
The Hawaii Tourism Authority (HTA) held its 2nd Hawaii Cruise Summit May 15-22. Global cruise executives representing various member lines (Crystal Cruises, Holland America Group, Norwegian Cruise Line, Royal Caribbean, Silversea Cruises and more) had the opportunity to meet with Hawaii government officials as well as tour operators and representatives from major attractions.
Cruise executives met with officials from the HTA, the State Department of Transportation Harbors Division (DOT-H), and Oahu Visitors Bureau to learn more about local port operations and cruise passenger facilities. They also conducted site visits to cruise piers throughout Port Hawaii.
Port Hawaii is comprised of 10 commercial harbors on six islands with four cruise passenger facilities available on the Island of Hawaii, Kauai, Maui and Oahu. In a presentation to cruise executives, DOT-H advised of improvements being made to existing cruise passenger facilities on the four islands and preparations to ready a third port in Honolulu (Pier Terminal 19) that will soon be able to accommodate cruise ships. The DOT also forecasted that Port Hawaii is expecting 28 vessels from 13 cruise lines to make 411 port calls in 2017.
“Through the annual cruise summit event, cruise executives were able to deepen their knowledge of the various islands’ unique attributes in addition to developing better relationships with existing and new partners,” said Laci Goshi, HTA tourism brand manager. “We are pleased to be able to offer this opportunity to continue to pave the way for growth in Hawaii’s cruise industry.”
About Cruise Lines International Association – North West & Canada Cruise Lines International Association – North West & Canada (CLIA-NWC) represents the major cruise lines operating in the Pacific Northwest (Hawaii, Alaska, British Columbia, and Washington State) and in Atlantic Canada and Quebec. It is one of 15 regional offices that make up the world’s largest cruise industry trade association. CLIA’s mission is to support policies and practices that foster a safe, secure, healthy and sustainable cruise ship environment for the more than 23 million passengers who cruise annually. For more information, visit www.clia-nwc.com, or follow @CLIA_NWC on Twitter. Please email email@example.com if you would like to subscribe to this newsletter. DISCLAIMER: The CLIA-NWC e-newsletter may contain links to websites that are created and maintained by other organizations. CLIA-NWC does not guarantee the accuracy or completeness of any information presented on linked websites. CLIA-NWC does not own the intellectual property rights to the material on the linked sites and does cannot certify the accuracy of the material published on the linked site.